Missed session$175.00Charged as agreed
Missed session
Full fee, charged for you
The client agreed to your policy when they booked. The saved card is charged, with a receipt. No awkward ask.
Missed
sessions stop
costing you.
When a client doesn't show, Guacamole collects the fee. When one cancels, it fills the hour. You do nothing. Nothing to pay to start.
Paid before you ask.
Clients agree to your policy, cards are saved, and fees are charged for you.
Paid before you ask.
Clients agree to your policy, cards are saved, and fees are charged for you.
Missed sessions are income you never see.
You held the hour. You turned other clients away for it. Then it went unpaid.
~40% missed
In one study, about four in ten first appointments were missed. The hour was held, other clients were turned away for it, and nothing was paid.
73% charge nothing
Most practitioners charge no fee for a late cancel or a no-show. The policy exists on paper, but it feels awkward to enforce, so the hour is written off.
$9,100 a year
One missed $175 session a week adds up to $9,100 a year in income you already earned and never collected.
Lost per year
$18,200
Missed sessions you never collectedFees you could collect$18,200
See what you're writing off.
Four numbers from your practice. The rest is arithmetic.
An estimate from your inputs. Sessions saved by reminders and hours refilled from your waitlist come on top.
You have a cancellation policy.
You don't enforce it.
Guacamole does it for you. It charges the missed session, handles the late cancel, and refills the hour.
Late cancel$87.50Inside your cut-off
Late cancel
Example: 50% of $175
Cancelled inside your cut-off. The share of the fee your policy sets is charged automatically.
Moved in time$0.00Hour offered to the waitlist
Moved in time
No charge
The client moved the session with notice. Fair to them, and the hour goes to someone waiting.
You stay the one they trust. We handle the money.
Prevent: most never miss.
Reminders ask clients to confirm or move the session, so a forgotten hour never turns into a missed one. One reply is all it takes.
M
Reminder sent to JordanTomorrow, 11:20 AM · Please confirm you're coming
Sent A cancelled hour goes back to work.
Not every cancellation is a loss. When a client cancels with notice, they pay nothing, and Guacamole offers the hour by email, the moment it opens, to clients who want an earlier time.
+
Thu 4:00 PM is openOffered to your waitlist
JJordan L. cancelledToday, 2:14 PM · 6 hours before
MMaya R. took itToday, 2:16 PM · Refilled
1 / 2“I never wanted to be the practitioner who chases a client for money. Now the reminder and the fee come from Guacamole, and my clients still see me as the one on their side.”
Dana K. • Private practice
Your calendar, in sync.
Your own events block those times. Every booking lands in your Google Calendar with a Meet link, and moving it there moves it here.
Friday, Oct 243 events on your calendar
Synced just now 12 PM 5 PM
Lunch with Sam12:30 – 1:30 PM · from your Google Calendar
3 PM Session · Alex R.3:00 – 3:50 PM · video session
MeetMoved in Google CalendarWas 4:00 PM, now 5:00 PM · updated here
1 booking1 Meet link added1 time blocked
Start in 3 steps.
Set up takes minutes.
Create your account
Sign up with Google or email. Add your session fee and your cancellation policy. It takes a few minutes.
Connect Stripe
Your own Stripe account takes the payments, so the money goes straight to you. Start in test mode and go live when you are ready.
Share your link
Put your booking link in your email signature and on your website. Clients agree to your policy and save a card when they book.
Your money never sits with us.
Card numbers go straight to Stripe and never touch our servers. Money settles in your own Stripe account and pays out to you. Every charge is backed by the policy the client agreed to.
StripeCard saved, never on our servers
Secured Your questions answered
Can practitioners charge for missed sessions?
Yes, when the client agrees to your policy in advance. Guacamole records that agreement at booking. Some insurers, Medicaid among them, limit charging their members, so most practices use it for self-pay clients.
Are clients charged at booking?
Only if you ask for payment upfront. Otherwise the card holds the session and is charged after the session, or for a missed session or a late cancel.
Does it replace my EHR?
No. Keep your notes and records where they are. Guacamole handles booking, cards, reminders and payments.
What about disputes?
Every charge is backed by the policy the client agreed to and the reminders they got. We help you respond.
How fast is setup?
Minutes. Connect Stripe, set your session fee and cancellation policy, share your booking link.
What does it cost?
Nothing to start. A small fee on each payment that comes through. See the pricing page.