Missed treatments stop costing you.
When a client doesn't show, Guacamole collects the fee. When one cancels, it fills the treatment. You do nothing.
Nothing to pay to start. We earn only when money comes back to you.
The treatment is gone. The fee never comes.
What no-shows cost med spas.
12–22%
average med spa no-show rate in industry benchmarks4
22–26%
of first-time clients miss, versus 10–12% of returning clients4
~$350+
lost per empty treatment slot in one industry model5
Premium clients expect flexibility.
Charging a high-value client feels risky when they spend thousands a year. So the policy bends, and the treatment room sits empty.
Guacamole does the asking. You stay the one they like.
- 11:00Laser room booked for a 90-minute package session.
- 11:15The client hasn't arrived. The provider waits.
- 11:30"Running late, can I come at 1?" You're fully booked.
- 12:30A premium slot is gone, and so is the margin.
Prevent. Protect. Recover. Refill.
How it works.
Prevent
Smart reminders with prep instructions and one-tap rescheduling.
Protect
Treatments are secured with a card. Nothing is charged upfront.
Recover
Late cancel or no-show? Your fee is collected automatically.
Refill
Cancelled treatments are offered to clients waiting for an earlier slot.
What every med spa asks us first.
"We already use Boulevard or Zenoti."
They can store a card. Guacamole handles what they leave to your front desk: the reminder sequence, charging per policy, the receipt, and refilling the room from your waitlist.
"Our VIPs won't accept a fee."
VIPs agree at booking like everyone else, and you can waive any fee in one tap. The point is the first-timers who miss at twice the rate.
"We take deposits on injectables."
Keep them if you like. A card on file covers every other service without charging upfront, and cancelled slots still get refilled.
"Is this compliant?"
Fees are shown and accepted before booking, and no treatment details appear in messages. Have your policy reviewed for your state.
What no-shows cost your practice.
Set to typical numbers for med spas. Change them to yours.
Your cancellation policy, ready to use.
Copy it, change the bracketed numbers, and post it. Then let Guacamole make sure it actually gets paid.
Cancellation and No-Show Policy Your treatment time is reserved for you, and many services require preparation. Please give us notice if you need to change your appointment: • Most services: 24 hours' notice. • Injectables, laser treatments and chemical peels: 48 hours' notice. Late cancellations: [50]% of the treatment price. No-shows, or arriving more than 15 minutes late: [100]% of the treatment price. A card is kept on file to secure your booking and is only charged under this policy. Genuine emergencies are always considered.
Charge it the right way.
The rules.
Upfront and reasonable
Fees should be clear, reasonable and agreed before booking. Guacamole shows and records them at every booking.1
Legal review
Medical-grade services can carry extra rules. Have your policy checked by someone who knows healthcare compliance in your region.2
Longer notice for procedures
Set a longer window for injectables and laser; Guacamole applies it per treatment.
What it looks like for med spas.
Example figures at an average price of $350. Prevented and refilled treatments are revenue you keep that would otherwise be lost.
In short
Guacamole is revenue recovery for med spas. Clients secure treatments with a card and accept your policy at booking. Reminders reduce no-shows, late-cancel and no-show fees are collected automatically, and cancelled slots are offered to clients wanting an earlier appointment.
Questions med spas ask
Can a med spa charge a cancellation fee?
Generally yes, when the fee is clear, reasonable and agreed in advance. Check your local rules for medical-grade services.
Should injectables have a longer notice window?
Many med spas use 48 hours for injectables, laser and peels. Guacamole applies different windows per service.
Won't we lose VIP clients?
Reminders prevent most misses, messages come from Guacamole, and you can waive any fee in one tap.
Do clients pay at booking?
No. The card secures the booking and is only charged if the policy applies.
What does it cost?
Free to start, no contract. See the pricing page.