Missed appointments stop costing you.
When a pet owner doesn't show, Guacamole collects the fee. When one cancels, it fills the slot. You do nothing.
Nothing to pay to start. We earn only when money comes back to you.
The appointment is gone. The fee never comes.
What no-shows cost veterinary practices.
11%
average vet no-show rate (VHMA), and over half of hospital managers report it rising4
$35–100
typical vet no-show fees, higher for missed surgeries1
24 h
is the common notice window to avoid a charge3
Pet owners are emotional clients.
Charging a family for a missed visit feels harsh, especially when their pet is sick. So the fee is skipped, and the practice absorbs it.
Guacamole does the asking. You stay the one they like.
- 9:30A dental cleaning is booked; the vet tech has prepped.
- 9:45No sign of the owner.
- 10:00Voicemail. The procedure slot sits empty.
- 10:30Another owner called yesterday wanting a slot this week.
Prevent. Protect. Recover. Refill.
How it works.
Prevent
Reminders with prep instructions. Rescheduling takes one tap.
Protect
Appointments are secured with a card. Nothing is charged upfront.
Recover
Missed without notice? Your fee is collected and paid to the practice.
Refill
Cancelled slots are offered to owners waiting for an earlier visit.
What no-shows cost your practice.
Set to typical numbers for veterinary practices. Change them to yours.
Your no-show policy, ready to use.
Copy it, change the bracketed numbers, and post it. Then let Guacamole make sure it actually gets paid.
Missed Appointment Policy We reserve time, staff and equipment for your pet's visit. If you need to cancel or reschedule, please give us at least 24 hours' notice. • Cancel 24+ hours ahead: no charge. • Late cancellation or no-show: $[35] for exams and $[100] for surgeries and procedures. • Arriving more than 15 minutes late may require rescheduling. We'll give you one courtesy reminder before a first fee applies. A card on file secures your appointment and is only charged under this policy.
Charge it the right way.
The rules.
Warn, then charge
Many practices give one courtesy warning before the first fee. Guacamole can do the same.3
Surgery slots
Set a higher fee or a deposit for surgeries and procedures.2
Agreed in advance
The policy is shown and accepted when the appointment is booked.
What it looks like for veterinary practices.
Example figures at an average price of $120. Prevented and refilled appointments are revenue you keep that would otherwise be lost.
In short
Guacamole is revenue recovery for veterinary practices. Pet owners accept your policy and secure appointments with a card. Reminders reduce missed visits, the no-show fee is collected only when it applies, and freed slots are offered to owners wanting an earlier visit.
Questions veterinary practices ask
Do vets charge for missed appointments?
Many do, typically $35 to $100, with higher fees for missed surgeries.
Won't pet owners be upset?
Reminders prevent most misses, the policy is clear at booking, and you can waive any fee in one tap.
Can we treat surgeries differently?
Yes. Set a higher fee or a longer notice window for procedures.
Do owners pay at booking?
No. The card only secures the appointment.
What does it cost?
Free to start, no contract. See the pricing page.