Missed sessions stop costing you.
When a client doesn't show, Guacamole collects the fee. When one cancels, it fills the session. You do nothing.
Nothing to pay to start. We earn only when money comes back to you.
The session is gone. The fee never comes.
What no-shows cost personal trainers.
15–20%
of personal training sessions are missed or cancelled late, in fitness benchmarks4
$8,320
a year lost to just two missed $80 sessions a week5
24–48 h
is the notice most trainers require, and rarely enforce1
Clients pay you to motivate them, not bill them.
Charging a client who skipped feels like it kills the vibe of the relationship. So you let it slide, and your income slides with it.
Guacamole does the asking. You stay the one they like.
- 6:00You're at the gym for your first client.
- 6:10"Overslept, sorry!"
- 6:15You could have slept too. And you're not paid.
- 7:00You tell yourself you'll enforce the policy next time.
Prevent. Protect. Recover. Refill.
How it works.
Prevent
Reminders the night before. Rescheduling takes one tap.
Protect
Sessions are secured with a card. Nothing is charged upfront.
Recover
Missed without notice? The session rate in your policy is charged.
Refill
Cancelled hours are offered to clients who want an extra session.
What every personal trainer asks us first.
"My clients pay in packages."
Then a late cancel deducts a session instead of charging a card. Set it once; Guacamole applies it every time.
"They'll quit if I charge them."
They agree up front, get a reminder the night before, and can reschedule in one tap. Clients who still miss without notice are the ones costing you the most.
"I only have 15 clients."
Two missed sessions a week is still over $8,000 a year. Small rosters feel every gap.
"I train in someone else's gym."
Guacamole runs on your phone and your bank account. It doesn't matter where you train.
What no-shows cost your practice.
Set to typical numbers for personal trainers. Change them to yours.
Your cancellation policy, ready to use.
Copy it, change the bracketed numbers, and post it. Then let Guacamole make sure it actually gets paid.
Session Cancellation Policy When you book a session, that hour is reserved for you. Please give at least [24] hours' notice to cancel or reschedule. • Cancel or reschedule [24]+ hours ahead: no charge. • Late cancellation or no-show: the full session rate of $[70] (or one session deducted from your package). • More than 15 minutes late: the session ends at the scheduled time. If I need to cancel, you'll get a complimentary session. A card on file secures your sessions and is only charged under this policy.
Charge it the right way.
The rules.
Signed up front
Terms agreed in advance are what make a policy stick. Guacamole captures that agreement at booking.1
Packages
If you sell packages, a missed session can be deducted instead of charged. Set it your way.
Your side too
Good policies cover trainer cancellations as well. Offer a free session when you cancel.2
What it looks like for personal trainers.
Example figures at an average price of $70. Prevented and refilled sessions are revenue you keep that would otherwise be lost.
In short
Guacamole is revenue recovery for personal trainers. Clients accept your cancellation policy and secure sessions with a card. Reminders cut missed sessions, the fee is charged only when the policy applies, and cancelled hours are offered to other clients.
Questions personal trainers ask
Should personal trainers charge for missed sessions?
Most do, usually the full session rate, with 24 to 48 hours' notice required. A written policy agreed upfront is what makes it work.
What about clients on packages?
You can deduct a session from the package instead of charging a card.
How do I avoid awkward conversations?
Guacamole sends reminders and charges on your behalf. You just train.
Can I let someone off?
Yes, one tap waives the fee.
What does it cost?
Free to start, no contract. See the pricing page.